Privacy Policy

Last Updated: 1st January 2026

Data Controller Information

This privacy policy describes how traxelionix.top d.o.o. ("we", "us", or "our") collects, uses, and protects your personal information when you visit our website traxelionix.top or use our services.

Data Controller:
traxelionix.top d.o.o.
Maksimirska cesta 19
21272 Split, Croatia
Registration Number: 253614798
VAT Number: HR25963874151
Email: [email protected]
Phone: +385 215062502

Data Collection

The data we collect from you may include the following personal information:

  • Contact Information: Name, email address, phone number, company name, and postal address when you contact us or request our services
  • Website Usage Data: IP address, browser type, device information, pages visited, time spent on pages, and referring websites
  • Communication Records: Records of correspondence when you contact us via email, phone, or contact forms
  • Technical Information: Cookie data, session information, and website preferences
  • Business Information: Information about your organisation's digital collaboration infrastructure needs and requirements

How We Use Your Information

We use of your data is based on the following legal grounds under GDPR and is used for the following purposes:

  • Service Provision: To provide digital collaboration infrastructure guidance and consulting services (legal basis: contract performance)
  • Communication: To respond to your inquiries, provide customer support, and send service-related communications (legal basis: legitimate interest)
  • Business Operations: To manage our business relationships and maintain records of our professional services (legal basis: legitimate interest)
  • Website Functionality: To operate and improve our website, analyse usage patterns, and enhance user experience (legal basis: legitimate interest)
  • Legal Compliance: To comply with applicable laws, regulations, and professional standards (legal basis: legal obligation)
  • Marketing: To send you information about our services, industry insights, and relevant updates, only with your consent (legal basis: consent)

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use, please refer to our Cookie Policy.

Data Sharing and Third Parties

We may share your personal information with the following third parties:

  • Service Providers: Technology providers, analytics services (Google Analytics), and business support services that help us operate our website and provide our services
  • Legal Authorities: When required by law, regulation, legal process, or governmental request
  • Business Partners: With your consent, we may share information with trusted partners who assist in delivering our services
  • Professional Advisors: Lawyers, accountants, and other professional advisors who assist with our business operations

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

International Data Transfers

As we operate within the European Union, your data is primarily processed within the EU. If we transfer data outside the EU, we ensure appropriate safeguards are in place, including adequacy decisions or standard contractual clauses approved by the European Commission.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. Specifically:

  • Contact Information: Retained for the duration of our business relationship and up to 7 years after the last contact for business records purposes
  • Website Usage Data: Typically retained for 26 months for analytics purposes
  • Marketing Communications: Retained until you withdraw consent or opt-out
  • Legal Records: Retained as required by applicable laws and regulations

Your Rights

Under GDPR and applicable data protection laws, you have the following rights regarding your personal data:

  • Right of Access: Request confirmation of whether we process your personal data and obtain a copy of such data
  • Right to Rectification: Request correction of inaccurate or incomplete personal data
  • Right to Erasure: Request deletion of your personal data in certain circumstances
  • Right to Restrict Processing: Request limitation of processing in certain circumstances
  • Right to Data Portability: Request transfer of your data to another controller in a structured, machine-readable format
  • Right to Object: Object to processing based on legitimate interests or for direct marketing purposes
  • Right to Withdraw Consent: Withdraw consent for processing based on consent at any time

To exercise these rights, please contact us using the contact information provided below.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

  • Secure data transmission using encryption protocols
  • Access controls and authentication measures
  • Regular security assessments and updates
  • Employee training on data protection principles
  • Incident response procedures

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.

Supervisory Authority

You have the right to lodge a complaint with the relevant data protection supervisory authority if you believe we have not complied with applicable data protection laws. In Croatia, this is the Croatian Personal Data Protection Agency (Agencija za zaštitu osobnih podataka).

Contact Information

If you have any questions, concerns, or requests regarding this privacy policy or our data processing practices, please contact us:

Privacy Contact:
Email: [email protected]
Phone: +385 215062502
Address: Maksimirska cesta 19, 21272 Split, Croatia

We will respond to your inquiry within 30 days of receipt, or sooner as required by applicable law.